Senior Salesforce & Commercial Application Administrator

About Us:

Oritain is the global leader in product verification, with locations in Auckland, Dunedin, London, Singapore and Washington D.C. Our vision is to be the source of truth in global supply chains and our mission is to harness science, technology and services to create a community of origin verified buyers and suppliers, protecting our people and planet.

Sustainability isn’t just about tackling climate change; it represents a growing conscience around our actions and the impact they have on people, animals and the planet. The personal, professional and governmental move to sustainable practice is driven by a desire to change our impact on the world, but we can’t do this without knowing the certainty of our actions. Transparency is one way of holding ourselves accountable, but for it to be effective, it must be underpinned by proven traceability. Our scientific traceability does just that. Working with Mother Nature, we help brands across fashion, food, and pharmaceutical industries verify the origin and authenticity of their products and raw materials. With this verified truth, brands are empowered to make changes across their supply chain to operate more sustainably and pass those assurances onto their consumers.

About the Role:

As Senior Salesforce Administrator & Commercial Applications Specialist, you'll take the lead in managing, optimising, and supporting our Salesforce platform and wider commercial tech stack (including HubSpot, 6sense, Gong, LinkedIn Navigator, Lusha, LeadIQ, and more).

You’ll work closely with cross-functional teams across Oritain to build efficient solutions, integrate systems, and enable smarter, scalable ways of working - all while ensuring high data integrity and user engagement.

Key Responsibilities:

Salesforce Management & Customisation

• Administer Salesforce (Sales Cloud, Service Cloud, etc.) including user setup, profiles, roles, and permissions
• Build and maintain automations using Flow Builder, Process Builder, and declarative tools
• Customise the platform using Salesforce tools (Workflow Rules, Visualforce, Apex triggers, etc.)
• Stay on top of Salesforce updates and roll out new features in line with business goals

Commercial Applications Oversight

• Act as administrator for Oritain’s sales and marketing tools (e.g. HubSpot, 6sense, Gong)
• Provide training, enablement, and troubleshooting support for tool adoption and optimisation
• Collaborate with internal teams to ensure tools are used effectively and integrated where needed

Data, Reporting & Insights

• Maintain data hygiene across platforms through imports, audits, and clean-ups
• Develop dashboards and reports to support commercial decision-making
• Support user requests and troubleshoot issues via support ticketing and knowledge-sharing resources

Collaboration & Strategy

• Partner with stakeholders to translate business needs into scalable system solutions
• Monitor system performance and proactively identify opportunities for optimisation
• Maintain best practices in data security and access governance

• 5+ years’ experience as a Salesforce Administrator or in a similar role

• Salesforce Administrator (ADM 201) certification (required)
• Additional certifications such as Advanced Admin or Platform App Builder (a plus)
• Strong technical knowledge of Salesforce Lightning and configuration tools
• Experience integrating Salesforce with other platforms (e.g., ERP or marketing automation tools)
• A detail-oriented, analytical approach with excellent problem-solving skills
• Strong interpersonal and communication skills to translate tech into business impact
• Bachelor’s degree in business, Information Technology, or a related field (or equivalent work experience). 

We believe in rewarding our team with meaningful benefits that support your wellbeing and work-life balance. Here’s what you can expect:

• 27 days of annual leave, plus your birthday off to celebrate in style
• Health Cash Plan to support everyday health costs and Life Insurance for peace of mind
• 2 paid volunteering days each year to give back to the causes you care about
• Hybrid working to suit your lifestyle and a dog-friendly office for your four-legged friends