People Systems & Operations Associate

People Systems & Operations Specialist

Reports to People Systems & Operations Manager

Location: London/Hybrid 

Job Summary

The PSOP will support the People Systems and Operations Manager in delivering excellent service to our employees through the effective management, continuous improvement and optimization of our People processes and systems.

Primarily responsible for managing the People Team inbox to respond to queries from employees across the entire range of the employee lifecycle – from onboarding through to offboarding. In addition, becoming a Subject Matter Expert (SME) in SAP SuccessFactors which is our primary HCM system.

Key responsibilities

• Manage inbound queries from Employees relating to their queries/issues in a timely manner
• Support other members of the People team on People Operations matters
• Support full employee lifecycle and the operational actions necessary at each stage
• Manage and oversee SuccessFactors workflows
• Align with the People Data Analyst in the creation and optimization of standard reporting, and provision of data
• Develop and maintain Standard Operating Procedures (SOPs) relating to key processes
• Support the training of users in SuccessFactors
• Support the integration of other core systems with SuccessFactors
• Provide project support where required
• Adhere to strict compliance and governance regarding data security and integrity
• Support the employee engagement survey process

Experience, Skills, and Qualifications

• CIPD qualification in Human Resource Management or alternative relevant qualification
• Proven experience in understanding HRIS systems and their administration
• Customer-centric mindset and a ‘can do’ attitude
• Excellent communication and interpersonal skills, with the ability to collaborate at all levels of the organization
• Good organizational and planning skills

Travel Requirements

·         5% potential local travel 

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.