Solar Performance Associate/Specialist, Residential

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

The mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for Omnidian’s residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role. 

Within the Operational Success Team, the Solar Performance sub-team is responsible for ensuring the integrity of installations through our Performance Verification Test.

• Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions
• Support escalated cases and work internally to drive them to resolution
• Learn, execute, and help implement improvements for existing and new processes
• Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers
• This role is primarily internal-facing, with occasional interactions with external customers, clients and manufacturers

• Highly responsive and organized
• Keen attention to detail and accuracy
• Takes ownership of resolving issues to completion
• Works autonomously with minimal oversight
• Comfortable working with large data sets

• High Priority
• 6 months+ of solar industry experience or 2 years of IT or troubleshooting experience
• Must be respectful and possess stellar communication skills

• Preferred but not required
• Comfortable working cross-functionally with different departments
• CRM experience such as Zendesk or Salesforce Service Cloud

• High Priority Associate level, plus:
• 2 years of solar technical experience and deep knowledge of solar components
• Track record of identifying opportunities to improve processes
• Track record of working cross-functionally with different departments

• Preferred but not required
• CRM experience such as Zendesk or Salesforce Service Cloud

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Here are the three roles in the Systems Onboarding career track:
• Solar Performance Associate
• Solar Performance Specialist
• Senior Solar Performance Specialist
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.