Enterprise Renewals Manager

The Enterprise Renewals Manager will work closely with internal resources to develop strategies to attain successful customer renewals and maximize customer usage. They will be responsible for achieving goals for renewal rate, growth, and term length. They will work directly with the clients on some accounts, and in partnership with both our Sales and Customer Success/TAM teams on other accounts. The key to success in this role is the ability to be incredibly strategic with all internal teams to help in identifying challenges in successful renewals.

As an Okta Renewals Manager you will:

• Manage all aspects of the subscription renewal process for a defined set of customers to maintain and grow Okta revenue, drive long-term agreements, and ensure continuous access to Okta products and services.
• Lead pricing strategy and negotiations for 20-35 renewals and $2M+ in ARR each financial quarter
• Convey the value proposition for Okta product subscriptions, technical support, and other services and reinforce the value the customer has experienced in their existing contract
• Collaborate with the assigned Customer Success Manager, Account Executive and relevant management to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
• Provide timely proposals and quotes in line with terms of customer and/or partner agreements
• Work closely with Finance and Legal teams to ensure all contracts meet customer and Okta needs
• Track and maintain customer data and renewal information in Okta systems, including Salesforce and Gainsight
• Accurately forecast renewal pricing, timing, and risks
• Work on assigned projects and take initiative to improve the way our team operates
• Travel to London HQ once a quarter for Team Enablement and planning sessions 

You could be a great fit for this role if you have:

• Fluent Dutch, Iberian or Nordic language speaker 
• 3-5 years of direct renewals experience in current role
• Comfort in planning/negotiating 25-35 deals per quarter ranging from $50K - $2m focussing on WEMEA but can dip into other regions 
• Ability to tactfully close deals with a high degree of integrity and independence
• Highly organised with strong attention to detail
• Strong oral, written and presentation skills
• Ability to organise, prioritise, complete activities and meet deadlines on a daily basis
• Requires ability to withstand and balance frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
• Experience recording information in Salesforce and previous experience of DocuSign
• Team player who enjoys assisting where needed and finding creative ways to help
• High activity level, enthusiastic, self-motivated, tenacious
• Proven influencer and negotiator with procurement all the way to C-Level

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