TechOps Admin

At Offchain Labs, we are not just building products — we’re leading a movement. 

We are committed to creating a decentralized, secure, and transparent future through blockchain technology. Our mission is to push the boundaries of blockchain innovation and foster a creative, collaborative, and inclusive culture where ideas can come to life. We know that the future of blockchain technology is limitless, and the best way to achieve this is by working with the brightest minds. 

We’re looking for thinkers and doers who are eager to embrace new challenges and seek solutions that will push existing boundaries. If you believe in the importance of transparency, trust, and the decentralization of control, and if you’re curious, adaptable, and want to disrupt the status quo, then we want to hear from you. 

Why Offchain Labs?

Our team is committed to bridging the gap between the current state of blockchain and its potential. Our flagship product, Arbitrum One, is a dominant force in Ethereum scaling and is trusted by enterprises, developers, and users worldwide. But that’s just the beginning. Our passionate team is constantly building on this success, rolling out innovative tools such as Arbitrum AnyTrust, Arbitrum Orbit, Stylus, BoLD, and Arbitrum Nitro. Offchain Labs also contributes to the Ethereum core protocol with the Prysm consensus client.

Following the successful raising of $3.8M in seed funding in January 2019, as well as $20M in Series A and $100M in Series B funding in 2021, we are looking to expand our team. We invite individuals with a strong interest in blockchain and a talent for approaching problems from unique perspectives to join us in shaping the future of this dynamic field.

We are seeking a highly motivated and capable IT Systems Administrator to join our growing team. In this role, you will be a critical point of contact for our employees, providing exceptional technical support and ensuring the smooth operation of our employee facing IT infrastructure. This position will be based out of our New York City office and will require hands-on work with physical devices and systems while providing support to employees.

• Provide timely and effective technical support to employees across all departments and locations.
• Troubleshoot and resolve hardware, software, and networking issues.
• Onboard new employees, setting up accounts and devices.
• Assist with IT-related training and documentation.
• Identity and Access Management.
• Manage and maintain our identity provider (Okta or similar) and access control systems.
• Administer user accounts and permissions in SaaS solutions like MS-365, Google Workspace, and/or AWS.
• Ensure compliance with security policies and best practices.
• Manage our small office network, including fiber connections, routers, switches, and wireless access points.
• Monitor network performance and troubleshoot connectivity issues.
• Install and maintain conferencing equipment.
• Manage network drops and cabling.
• Manage and administer a diverse range of devices, including macOS, ChromeOS, iOS, and Android devices.
• Implement and maintain MDM solutions (Jamf or similar) for device management and security.
• Ensure operating systems and software are up to date.
• Monitor and respond to security events and incidents.
• Implement security measures to protect company data and systems.
• Stay informed about security threats and vulnerabilities.
• Assist with the selection and procurement of IT hardware and software.
• Manage the lifecycle of IT equipment, including disposal and replacement.

• Proven experience as an IT Systems Administrator or similar role.
• Strong understanding of networking principles and technologies (TCP/IP, DNS, DHCP, firewalls).
• Experience with identity providers and access management solutions (e.g., Okta, keycloak, MS-365, Google Workspace, AWS IAM).
• Hands-on experience with managing and troubleshooting macOS, ChromeOS, iOS, and Android devices.
• Familiarity with MDM solutions (Kandji, Intune, Jamf, Google Workspace MDM).
• Ability to diagnose and resolve hardware and software issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.

• Remote-first global workforce + soon to open NY office.
• Annual company offsite + team onsites.
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more).
• Medical, dental & vision coverage (US + some other countries).
• 401k retirement plan + company match (US only).
• Wellness stipend.
• Home office set up / ergonomic equipment program.

Attention Offchain Labs Job Seekers:

Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email jobs@offchainlabs.com

The salary range for this role is $110,000 to $147,000. The compensation range is specific to New York, NY.

At Offchain Labs, we believe that diversity, equity, inclusion and belonging are essential to our success. We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.