Head Product Officer

We are a fast-growing, private equity-backed provider of online printing solutions and marketing collateral for SMBs. We are seeking for a Manager of Product Management for Backoffice Systems. The ideal candidate is a keen product management strategist who is a leader of teams and processes, and who is responsible for the conceptualization, execution, and optimization of the company’s backoffice systems. This person will work closely with manufacturing product management, customer-facing product management, data services product management, manufacturing operations, operations integration, software development, quality assurance, customer service, and executive management, while meeting time-to-market and profit growth objectives.

Essential Functions and Responsibilities

• Compose, champion, and drive the strategy and roadmap for the company’s proprietary and purpose-built manufacturing systems and any integrations between those systems and third-party systems and tools
• Lead your product team to deliver exceptional internal customer experiences across our facilities and operational teams
• Create business cases and requirements for a unique product or set of systems, functions, and features in Digital Room’s suite of software and systems
• Assess the quality and effectiveness of our systems and tools through operational metrics and non-operational metrics (e.g., NPS)
• Define, implement, monitor, and improve performance KPIs
• Recruit, hire, train, develop, and manage your team
• Act as a coordinator of product strategy and innovation to achieve a cohesive and unified strategy across the company
• Guide improvements in SCRUM/Agile execution
• Provide insights on product strategy, industry trends, etc. to the executive team
• Study internal customers to understand workflow processes and required data capture for job tracking and reporting needs
• Work closely with Software Developers to design, build, and launch elegant tools and features that solve internal customers’ problems

Qualifications

• 5+ years of product team leadership experience – ideally in an ecommerce and web-to-product setting
• Education: 4-year degree or equivalent work experience with a strong track record of success building and delivering software systems, functions, and features
• Success in recruiting, training, developing, mentoring, and retaining teams
• Ability to manage resources and processes across multiple locations and time zones
• Working knowledge of business/financial planning and budgeting
• Experience with problem-solving within multi-faceted and complex systems
• Experience negotiating with third-party providers of products and services
• Excellent written and verbal communication skills and working with technical and non-technical teams
• Desire to be part of a fast-growing, dynamic, and entrepreneurially-minded team
• Experience and success working with software engineering and creative staff in a fast-paced environment

Knowledge/Skills/Abilities

• Excellent written and verbal communication
• Ability to prioritize, focus, and operate with the requisite sense of urgency
• Knowledge of how to collect qualitative data to validate assumptions
• Strong R&D and Tech understanding
• Solid problem-solving skills with the ability to create a clear plan of action to simplify complex issues
• Must be hands-on and willing to roll up sleeves
• Must be a self-starter and be able to self-direct
• Competent operator within and across teams – teamwork is an essential dimension of Digital Room’s ongoing success, and there are few roles in which teamwork is as critical as is the case for Product Management
• Scrum/Agile experience and success is a must