Move-in Coordinator

OCF Realty is a leading property management firm based in Philadelphia that is committed to providing exceptional services across a diverse portfolio of residential properties. We are currently seeking a highly organized and detail-oriented Move-in Coordinator to join our leasing team. In this role, you will be the face of our residents’ move-in experience, guiding them through the entire move-in process and ensuring they receive all the key information about their new home. This role requires an individual who can manage move-in logistics, track key distribution, and ensure all move-in paperwork is completed accurately and on time. If you're skilled at coordinating multiple tasks, communicating with new residents, and keeping everything running smoothly behind the scenes, you’ll be a strong fit for this role.

This position offers a salary of $40,000-$45,000 commensurate with experience and includes a comprehensive benefits package that includes paid time off, medical and dental insurance, and 401k matching.

• Oversee and manage key operations related to resident move-ins, including assembling key packets, making copies of keys, and logging returned keys for the inspection team.
• Coordinate the entire move-in day process, facilitating a smooth transition for new residents, addressing any questions they have, and completing move-in paperwork.
• Manage the shared inbox for new residents, responding to inquiries, processing paperwork, and ensuring all move-in information is accurately documented in AppFolio. 
• Serve as the primary point of contact for new residents during their first 30 days, assisting with any questions or concerns and directing them to the appropriate departments as needed.
• Monitor and update move-in schedules to ensure all timelines are met, and facilitate communication with other departments to guarantee a seamless process.

Education, Experience and Skills Required: 

• At least two years of property management experience or leasing experience. 
• Exceptional organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple responsibilities in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to interact effectively with residents, team members, and external partners.
• High attention to detail, with the ability to accurately maintain records and documentation.
• Proactive and solution-focused, with the ability to address resident needs promptly and professionally.
• Proven ability to develop and implement efficient processes to improve workflow and drive results.
• Ability to work both independently and as part of a team, with a collaborative approach to problem-solving.
• Prior experience managing keys and working with property management software (AppFolio) is a plus.

You will thrive in this position if you: 

• Are focused. You are able to manage multiple tasks, ensuring all move-in logistics are completed on time and accurately.
• Are a team player. You strive to work seamlessly with leasing, property management and other departments to create a smooth move-in experience.
• Are a strong communicator. You have the ability to clearly convey key information to new residents and respond to inquiries in a timely and professional manner.
• Are organized. You excel at managing move-in schedules, paperwork, and key distribution without missing a detail.

OCF Realty is a neighborhood-focused real estate brokerage providing comprehensive services in property management, home buying and selling, and real estate development. With offices in South Philadelphia and Margate, NJ, our team consists of expert leasing and real estate Agents who specialize in neighborhoods. We believe a thriving neighborhood is one where individuals and businesses have mutually beneficial relationships, and we are passionate about fostering that connection. We are committed to creating a healthy and vibrant community, and we are honored to be a part of it.