Patient Engagement Specialist

To work as a Patient Engagement Specialist at Oak Street Health, candidates need a strong background in healthcare-related engagement or marketing and excellent communication skills. Additionally, familiarity with technology, especially in using Excel and electronic health records, is crucial. A dedication to serving the community and building relationships is essential for success in this role.

A typical day for a Patient Engagement Specialist at Oak Street Health involves spending about half of the time conducting outreach in the community via phone and in-person visits. This role focuses on connecting with patients, educating them about care options, and working alongside healthcare professionals to ensure cohesive support is provided.

Yes, candidates for the Patient Engagement Specialist role at Oak Street Health ideally should have prior experience in healthcare engagement or a related field, which helps ensure they can effectively connect with patients and navigate complex healthcare settings.

Critical skills for a Patient Engagement Specialist at Oak Street Health include strong verbal and written communication, the ability to multitask and prioritize effectively, and proficiency in technology, particularly electronic health records systems. Being empathetic and dedicated to patient care is equally important.

Oak Street Health is committed to the professional growth of its Patient Engagement Specialists through opportunities for leadership development, continuing education stipends, and a supportive work environment that encourages innovation and responsibility.

Patient Engagement Specialists at Oak Street Health can expect a comprehensive benefits package that includes health, vision, and dental insurance, a retirement 401K plan with matching options, paid vacation, sick time, and the potential for career advancement within a mission-driven organization.

The culture at Oak Street Health is vibrant, inclusive, and focused on building meaningful patient relationships. Employees are encouraged to embody core values like assuming good intentions, creating unmatched patient experiences, and fostering a positive environment while driving clinical excellence.

In your response, share specific examples of how your past roles have involved direct patient engagement. Highlight any outreach strategies you've implemented and how they resulted in improved patient interactions or outcomes, showcasing your ability to create connections.

Explain your approach to prioritization by discussing how you assess urgency, delegate tasks if necessary, and maintain effective communication with colleagues and patients. Describe specific tools or methods you use to keep track.

Discuss various teaching methods you've used, such as personalized discussions, brochures, or workshops. Provide examples of how these methods have effectively engaged patients and helped them understand their options.

Share your approach to communication during tough discussions. Emphasize your empathy, active listening, and ability to provide clear information, while also mentioning any experiences where you've successfully navigated challenging situations.

Describe your familiarity with EHR systems, including specific software you've used. Highlight how you've effectively used EHRs to document interactions, streamline communication, or improve patient engagement efforts.

Articulate your passion for patient care and your alignment with Oak Street Health's mission. Discuss what excites you about this role and how you see yourself contributing to creating a positive patient experience.

Detail your experience working in healthcare teams. Discuss a particular case where you collaborated effectively, emphasizing communication, idea-sharing, and how those efforts led to improved patient outcomes.

Share techniques that help maintain your motivation, such as setting small, achievable goals, celebrating successes, and maintaining a strong support network among colleagues to encourage one another.

Discuss your follow-up process, including how you ensure timely and effective communication, check in on patients' progress, and adjust support based on their feedback and needs.

Explain how you would measure the success of your engagement tactics through metrics like patient satisfaction surveys, follow-up appointment rates, or feedback from other healthcare professionals, and adapt strategies based on these insights.