NOC Support Engineer

Job Summary

A company is looking for a NOC Support Engineer to join their global team providing technical support for financial services product offerings.

Key Responsibilities:

• Manage and resolve assigned incident tickets and support customer incident management
• Support Major Incident Management, Problem Management, and root cause analysis
• Produce and update service documentation and support PCI compliance and Disaster Recovery activities

Required Qualifications:

• 5+ years of experience in a network operations environment supporting a low latency global IP network
• 5+ years of experience in global managed hosting/server environments
• Direct experience with Cisco, Juniper, and Arista routers and switches
• Experience troubleshooting routing protocols (BGP, IS-IS, OSPF, EIGRP)
• CCNA certification required; CCNP and JNCIA-Junos certifications preferred