Customer Service Representative

POSITION SUMMARY 

The Customer Service Representative is to provide professional, helpful, and high-quality service and assistance with customer orders. 

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Essential Functions Statements

• Ensure orders are correctly moving through the system to include EDI functions back to government-owned systems
• Monitors and responds to incoming phone calls, emails, and web chat
• Manages the Open Order reports to keep all customers/sales orders updated 
• Actively work with the Procurement, Contracts, and Sales teams to provide updates on critical orders to maintain adherence to contractual obligations
• Responsible for on-time delivery of products to customers
• Ensure contract compliance and metrics are followed
• Maintain daily interactions with the various Business Units across the company to ensure internal satisfaction
• Ensure that all FARS, DFARS, and Compliance measures are followed
• Provide options to customers on order changes
• Resolve order issues (e.g., late orders, wrong product sent, etc.)
• Be proficient in using ERP Software
• Disburse critical contract information to Operations; request contract modifications, if needed

POSITION QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Ability to organize and manage multiple priorities
• Excellent communication skills both written and verbal across all business levels
• Ability to build rapport and credibility with colleagues, customers, and suppliers.
• Customer service focused with the ability to manage difficult customer situations

EDUCATION AND EXPERIENCE

• High school diploma required; Bachelor’s Degree preferred
• Government sales and Federal contracting experience a plus
  
  

COMPUTER SKILLS 

• MS Office Suite or comparable software, internet search capability, and database creation/entry
• Understanding and experience in Enterprise Resource Planning (ERP) software
• SalesForce or Hubspot Experience a plus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• Typical office environment

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.