Customer Success Specialist (Market Insights)

Our Customer Success Specialist (Market Insights) are responsible to: 

• Act as strategic partners to our clients
• Be an innovation agent. Drive change for faster reaction to changing market requirement
• Be an expert in the market they service

External

• Ensures effective and efficient client training and onboarding of new customers
• Educates customers about the most relevant features/functionalities for their specific business needs
• Drive adoption (i.e. activation, reactivation and engagement) of platforms within client organization by demonstrating clear ROI to client
• Finds and builds, new user base for service offerings
• Develop fact-based answers to complex key business questions
• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our customers
• Identify leads for cross sell and upsell opportunities with the client
• Help improve renewal rate by demonstrating clear business outcome and value
• Works closely with clients to develop use cases demonstrating value being provided to clients                                                                                                                                              

Internal

• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of platform as well as to operations and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages

• Experience: Minimum 2+ years in market research, analysis, product management (preferably in durables), or a related business unit.
• Industry Knowledge: Strong interest in technology products and market trends.
• Communication Skills: Excellent English proficiency with strong presentation, client engagement, and interpersonal skills.
• Analytical & Organizational Abilities:
  • Strong analytical mindset with keen attention to detail.
  • Ability to prioritize tasks and manage workloads effectively.
• Collaboration & Proactiveness:
  • Proactive approach in working with cross-functional teams.
  • Open-minded, team-oriented, and eager to learn.

This role is based in Sydney; candidates must be located in Sydney.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion