Product Solutions Architect

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are presently looking for a Product Solutions Architect to focus on our Gracenote portfolio of products and customers. In this role you will develop subject matter expertise in assigned products and be expected to develop, document and maintain in-depth knowledge of Gracenote’s products, formats and delivery mechanisms, ID structure, content standards,  and underlying technology to assist in the creation and implementation of Gracenote solutions for customer needs. You will act as an internal consultant and SME for our teams engaged in Pre-Sales and Implementation work, review client use cases and requirements, create proof-of concepts, perform data analysis, helping to align product solutions to meet complex client business problems. 

In this role, you will be 

● Support the Product Solutions Team, Customer and Partner Success,  and Sales organizations in technical pre-sales activities by: assessing potential application of company products or services; providing in-depth product and technical overviews to potential customers; recommending solutions that meet customer needs.

● Gather client use cases and requirements, proactively develop and propose technical solutions that clarify how Gracenote products brings business value to address critical challenges faced by customers.

● Support Customer and Partner Success in the early implementation phase of customer engagement as the technical subject matter expert and consultant. Help engage with client-side Engineering teams to answer questions and provide implementation recommendations and guidance.

● Provide level-2 maintenance customer support as requested. Work with Gracenote Product and Engineering teams to identify delivery issues and prioritize resolution.

● Participate in the collection of data and information in response to and drafting of RFP/RFIs and other new business opportunity inquiries and proposals. 

● Participate in the creation and review of Customer Experience processes and documentation that includes: project pages, client facing product documentation, client facing "Best Practices" documentation, and client facing "Solution Design" documents.

● Support product development efforts to enhance existing products, and define new products and services, and the requirements associated with customer implementation best practices. 

● Have a “Subject Matter Expert” level of knowledge for multiple product verticals (music, video and sports), Gracenote content standards, and Gracenote production and delivery processes.

● Act as “Customer Zero” client new start to determine the readiness and useability of new products and documentation. Provide Product Management and Customer Experience stakeholders with a summary report of findings, issues, and recommendations.

● Work collaboratively with Customer & Partner Success, Product (Management, Engineering, Delivery) and Customer Care to develop processes and strategies to improve product delivery quality, particularly around new releases. Decrease Sev1 and other escalations. Develop new monitoring and early detection reporting. Eliminate the situation of client’s informing Gracenote of product delivery issues.

● Maintain a high level of technical product knowledge with Gracenote’s product portfolio and roadmap, and how these products can best be integrated in converged use cases and with customer specific applications.

● Maintain a high level of knowledge of Gracenote content standards, editorial systems and production technologies.

● Maintain a high level of knowledge of current data technologies, data formats, content delivery methods, monitoring and reporting methods, data production and processing technologies.

● Provide post-sale customer support and training as required to specific Key Accounts, including product set-up, on-site demonstrations, and technical support.

● Support the strategic vision of the Product Solutions department and related goals.

For this role, we are looking for individuals who have 

● Bachelor’s degree (B.S.) or equivalent in the field of computer science or software engineering.

● 3-5 years engineering experience in developing and/or technically supporting consumer electronics products or products in related fields.

● Knowledge of Embedded and Server based systems; and Video and/or entertainment background is a strong advantage.

● Proficiency working with standard and leading edge development and data analysis tools.

● Proficiency working with common:

->Data feed types (CSV, XML JSON, YAML) with the ability to ingest and analyze.

->Database, ETL, and scripting technologies (PERL, PHP, shell)

->Data delivery technologies (FTP, rsync, API (REST, SOAP))

● Proficiency in back-office tools such as jira, SNOW, Salesforce, , Confluence Wiki, Google Workspace, etc.

● A keen interest in emerging technologies especially around the digital content domain.

● Demonstrated leadership, communications, presentation, project management, organizational and problem solving skills.

● Strong sense of ownership and follow-through.

● Demonstrated ability in risk management and problem anticipation.

● Demonstrated problem-solving and analytical skills and goal-driven approach when addressing technical problems.

● Demonstrated experience in requirements definition, analysis, and conducting customer interviews, with an attention to detail and a commitment to excellence and high standards.

● Excellent written and oral communication skills in relevant languages for the markets supported.

● Excellent communication skills, experience in team leadership, and ability to provide guidance, as needed to other team members and to customers.

● Technical writing skills and experience are a plus.

● International experience is a plus, as is experience working with remote and dispersed international teams.

● The ability to travel domestically and, occasionally, internationally (occasional travel expected up to 20% at times)

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Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance. A reasonable estimate of salary range for a new employee to be offered this role would be between $51,000- $192,000, which would be adjusted based on each employee's geographic location.  The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.  

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.