Service Delivery Manager - job 1 of 2

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

As a Service Delivery Manager, you'll be part of a dynamic and international team with many growth and learning opportunities.

As a Service Delivery Manager you will:

• Be the customer single point of contact for any project related subjects.
• Be responsible for the professional services projects in terms of budget, customer satisfaction, SLA compliancy, service continuity, team members motivations.
• Identify trends that could lead to problems, initiate root cause analysis and take preventive measures.
• Evaluate service team risks, identify and execute risk mitigation actions.
• Conform to the project prioritization, identify and assign resources on service activities.
• Provide consolidated management reporting to the customer, steering committee and Netcompany-Intrasoft management on the services delivered.
• Play a key role in add on sales with Sales & Delivery Management team.

What would make you fit for the role:

• Bachelor's degree in a business-related field
• At least 5 years of relevant experience in ICT services
• Background experience with the European Institutions 
• Outstanding communication skills and client service acumen
• Excellent problem solving and decision-making skills
• Ability to critically evaluate information with attention to detail.
• Fluency in English, knowledge of French or Dutch would be considered a plus
• Being a true team player with experience in working in multicultural teams
• Ability to handle stressful situations and to work well under pressure

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-AJ1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.