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Licensed Optician - General Manager

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our General Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

  • Achieve and maintain the highest level of customer service.
  • Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
  • Monitor sales results against budgeted.
  • Ensure all store associates achieve and maintain the highest level of customer service.
  • Investigate and compile competitive information.
  • Provide daily and weekly statistics to District Manager and corporate office.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Hire, supervise and train all store associates.
  • Motivate associates to exceed performance standards.
  • Interface and maintain appropriate professional relations with the doctor, other National Vision associates and customers.  

Qualifications

 Are you the right fit? – The Suitable Talent

  • Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Maintain license as required by state.
  • Management experience in retail and/or optical industry.
  • ABO & NCLE Certified
  • Proficient computer skills.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$55000 / YEARLY (est.)
min
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$45000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Licensed Optician - General Manager, National Vision

Looking for an exciting opportunity to lead a team and create exceptional experiences in the optical retail space? Join America’s Best as a Licensed Optician - General Manager at our Cary, NC location! As part of National Vision, one of the largest optical retailers in the U.S., you will play a vital role in overseeing the daily operations of the store. Your mission will be to ensure our customers receive top-notch service while managing our dedicated team of associates. You’ll be responsible for driving sales, monitoring performance against goals, and maintaining a positive atmosphere that keeps both customers and employees smiling. Sundays are off—yes, you read that right! With competitive compensation, a comprehensive benefits package, and opportunities for professional growth, America’s Best fosters a supportive work environment where you can thrive financially and personally. By engaging in training programs and promotional pathways, you’ll have the chance to pave your career in the optical field. If you’re passionate about eye care and customer service, and have the drive to lead a successful team, then this is the perfect position for you. Join us in our mission to make quality eye care and eyewear accessible to everyone!

Frequently Asked Questions (FAQs) for Licensed Optician - General Manager Role at National Vision
What are the requirements to become a Licensed Optician - General Manager at America’s Best?

To become a Licensed Optician - General Manager at America’s Best, candidates must possess management experience in retail or the optical industry, be ABO and NCLE certified, and maintain a valid state license. Strong analytical skills and the ability to present information effectively are also crucial for this role.

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What does a typical day look like for a Licensed Optician - General Manager at America’s Best?

A typical day for a Licensed Optician - General Manager at America’s Best includes overseeing daily store operations, providing exceptional customer service, managing sales goals, training associates, and collaborating with doctors. You will also monitor budgets, compile statistics, and ensure that promotions are well-implemented.

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What kind of training is provided for the Licensed Optician - General Manager position at America’s Best?

At America’s Best, we offer extensive training programs for our Licensed Optician - General Manager role. This includes educational courses and in-store training to enhance your skills in customer service, sales management, and team leadership, fostering an environment for continuous growth.

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What are the benefits of working as a Licensed Optician - General Manager at America’s Best?

Working as a Licensed Optician - General Manager at America’s Best comes with competitive compensation, bonus potential, health and dental insurance, a 401k retirement plan with company match, paid time off, holidays, and an employee eyewear discount. We truly take care of our team!

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How does America’s Best ensure customer satisfaction?

America's Best ensures customer satisfaction by prioritizing top-level service from the moment customers walk in. As a Licensed Optician - General Manager, your leadership will play a key role in establishing a welcoming environment and ensuring every store associate is trained to provide the best experience possible.

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Is previous experience required for the Licensed Optician - General Manager role at America’s Best?

Yes, previous experience in management, especially within the retail or optical industries, is crucial for the Licensed Optician - General Manager role at America’s Best. We’re looking for those who can effectively lead a team while delivering great customer experiences.

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What opportunities for advancement exist for Licensed Optician - General Managers at America’s Best?

At America’s Best, there are numerous opportunities for advancement. Many Licensed Optician - General Managers start in entry-level roles and move up through the ranks, taking advantage of our training programs and commitment to promoting from within.

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Common Interview Questions for Licensed Optician - General Manager
What strategies would you employ to achieve sales goals as a Licensed Optician - General Manager?

To achieve sales goals as a Licensed Optician - General Manager, I would analyze sales data, ensure that store promotions are effectively communicated, empower associates through training, and create an engaging shopping experience that encourages customers to return.

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How do you handle customer complaints in the optical retail environment?

Handling customer complaints involves listening actively to their concerns, empathizing with their situation, and providing a solution as swiftly as possible. I believe in turning a negative experience into a positive one through effective resolution.

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How would you motivate your team of associates?

Motivating a team of associates begins with understanding each person's strengths and aspirations. I would implement recognition programs, set clear performance goals, and foster a collaborative environment where everyone feels valued and engaged.

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What role does visual merchandising play in your management style?

Visual merchandising is key to attracting customers. I believe in creating enticing displays that not only highlight products but also tell a story. This influences customer perception and can significantly drive sales.

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How do you prioritize tasks in a busy retail environment?

In a busy retail environment, prioritization is essential. I would evaluate tasks based on urgency and importance, allocate resources accordingly, and maintain open communication with the team to keep everyone aligned.

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What is your approach to training new employees?

My approach to training new employees is hands-on and engaging. I focus on providing both theoretical knowledge and practical experience, ensuring they feel confident in their roles and understand our commitment to customer service.

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How do you keep yourself and your team updated on industry trends?

I believe in continuous learning. I regularly attend industry workshops and encourage my team to do the same. Additionally, we share interesting articles and research findings during team meetings to keep our knowledge fresh.

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What experience do you have with inventory control and management?

I have extensive experience with inventory control, including monitoring stock levels, conducting regular audits, and working closely with suppliers to ensure we have the right products at the right time, minimizing waste and maximizing sales.

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Describe a challenging situation you faced as a manager and how you resolved it.

One challenging situation involved a steep decline in sales. I gathered my team to analyze the issue, adjusted our promotional strategies, and revamped our customer service practices, which ultimately led to a turnaround in sales within a few months.

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What do you think is the key to providing exceptional customer service?

The key to exceptional customer service lies in genuine engagement with customers, understanding their needs, and being proactive in offering solutions. It’s about making them feel valued and important throughout their shopping experience.

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Our Mission: We help people by making quality eye care and eyewear more affordable and accessible. Our Vision: We believe everyone deserves to see their best to live their best. Our Values: Empowered to do what's right, committed to creating ha...

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Full-time, on-site
DATE POSTED
November 24, 2024

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