Moderation Team Lead

Nasoft is hiring for Makaseb, a specialized E-commerce and Digital Marketing company serving the Gulf markets.
Join a dynamic, innovative team that’s shaping the future of digital commerce across the region.

Job Responsibilities:

• Lead, mentor, and train a team of social media moderators. 
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Foster a positive and collaborative team environment.
• Develop and implement comprehensive social media moderation guidelines. Monitor and review user-generated content across all social media platforms (e.g., Facebook, Instagram, Twitter, YouTube).
• Identify and remove inappropriate content, including spam, hate speech, harassment, bullying, and any content that violates our community guidelines or applicable laws.
• Respond promptly to user reports and concerns.
• Community Management: Proactively engage with the community through comments, direct messages, and live chats.
• Build and maintain positive relationships with our followers.
• Identify and address potential community issues and concerns.
• Respond effectively to online crises and negative situations.
• Develop and implement crisis communication plans. Mitigate potential reputational damage.
• Track and analyze moderation data to identify trends and patterns. Generate regular reports on moderation activity and community engagement.
• Use data to improve moderation strategies and enhance the overall user experience.
• Stay informed about the latest social media trends, best practices, and emerging threats. Maintain knowledge of relevant laws and regulations related to online content and social media.

• Bachelor's Degree in related field.
• 2+ years of experience in social media moderation or a related field.
• Proven experience leading and managing a team.
• Strong understanding of social media platforms and their communities.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy. 
• Ability to work under pressure and meet deadlines.
• Passion for creating positive online communities.

• Social Insurance
• Privet Medical Insurance
• Career path
• Learning & Development
• Gym Subscription discount