Customer Support Specialist- Grocery App

MyJam is seeking a dedicated and friendly Customer Support Specialist to join our team! In this role, you will be the voice of our brand, providing exceptional support to our customers and ensuring a positive experience with our cultural food products. You will address inquiries, resolve issues, and gather feedback to help us enhance our offerings.

Responsibilities

• Respond promptly to customer inquiries via various channels, including email, chat, and social media.
• Provide accurate information about products, orders, and company policies to ensure customer satisfaction.
• Assist customers with order processing, returns, and exchanges in a professional manner.
• Gather and document customer feedback to contribute to product improvements and service enhancements.
• Collaborate with internal teams to report recurring issues and suggest improvements based on customer experiences.
• Maintain a positive attitude while handling difficult customer interactions and ensure a streamlined resolution process.
• Develop and maintain a deep knowledge of MyJam's product offerings and cultural food industry trends.
• Contribute to the creation of FAQs and support documentation for improved customer self-service.

•  Bachelors degree in Business Administration or a related discipline.
• 2-3 years of experience as a Customer Support Specialist or a similar role.
• 2-3 years of experience in customer service, including both outbound and inbound calls, as well as Live Chat and Email Support.
• Experience in the food or culinary Industry is a Must.
• Excellent English Skills (written and verbal) is a Must.
• Excellent Communication & Interpersonal skills.
• Proven problem-solving abilities and the capability to make decisions quickly.
• Capacity to work both independently and collaboratively in a fast-paced environment.
• Experience with customer support software and CRM platforms.
• A compassionate approach to customer interactions and a commitment to delivering exceptional service.
• Strong organizational abilities with a keen eye for detail.
• A genuine interest in cultural foods and a motivation to promote diverse culinary traditions.

Working Conditions:

• 8 Working hours from 10 AM to 6 PM
• 2 days off (Friday-Saturday)
• Medical Insurance
• Social Insurance
• Growth Opportunity
• Learning & Development Path