Associate Director - Customer Success Lead

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Overview:
We are seeking a highly skilled Customer Success Leader to oversee the delivery and growth of a large-scale account with various digital transformation projects. The ideal candidate will have extensive experience managing complex projects, a deep understanding of digital transformation, and a proven ability to build and maintain relationships with C-Level executives. This role also involves supporting pre-sales efforts, including responding to RFPs and RFIs. Strong communication and presentation skills are essential for success in this position.

Key Responsibilities:

1. Project Management:

   • Lead and manage the delivery of large digital transformation projects from inception to completion.
   • Ensure projects are delivered on time, within scope, and within budget.
   • Coordinate with cross-functional teams to ensure seamless project execution.
   • Identify and mitigate risks to project success.
   • Track project performance, specifically analyzing the successful completion of short and long-term goals.

2. Client Relationship Management:

   • Build and maintain strong relationships with C-Level executives and other key stakeholders.
   • Act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded.
   • Facilitate regular status meetings and executive briefings with clients.
   • Gather client feedback and work with internal teams to continuously improve service delivery.

3. Pre-Sales Support:

   • Collaborate with sales teams to support pre-sales efforts.
   • Respond to RFPs and RFIs, crafting compelling proposals that address client needs and showcase the company’s capabilities.
   • Participate in client presentations and pitch meetings.
   • Assist in the development of sales strategies and plans.

4. Communication and Reporting:

   • Prepare and deliver clear, concise, and effective presentations to clients and internal stakeholders.
   • Communicate project status, risks, and issues to all relevant parties.
   • Develop comprehensive project documentation and reports.

• Bachelor’s degree in Business, Information Technology, or a related field. An MBA or relevant advanced degree is a plus.
• Proven experience in managing large digital transformation projects.
• Strong understanding of digital technologies and trends.
• Excellent client-facing and internal communication skills.
• Strong written and verbal communication skills.
• Solid organizational skills, including attention to detail and multitasking abilities.
• PMP, PRINCE2, or similar project management certification is preferred.

Skills:

• Project management
• Relationship building with C-Level executives
• Pre-sales support (RFP/RFI responses)
• Excellent communication and presentation
• Risk management
• Strategic planning
• Problem-solving

Additional Requirements:

• Ability to travel as needed to meet with clients and stakeholders.
• Demonstrated ability to manage and prioritize multiple projects and tasks simultaneously.
• Experience working in a fast-paced, dynamic environment.

• This is an onsite role
• Salary: $140K-$170K base + 30% to 40% commission + Standard Nagarro Benefits

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.