Customer Support Executive

Serve as the single point of contact for all sales and support to customers on chat and call platforms.
Build and maintain strong relationships with customers.
Provide product information and guidance to customers, ensuring they understand benefits and usage.
Stay updated on product offerings, industry trends, and competitor activities.
Identify and target potential customers to drive sales growth.
Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
Educate customers about new products and promotions.
Assist customers with the order process, ensuring accuracy and efficiency.
Escalate issues to team leads and persistent issues directly to senior management.
Provide follow-up support to ensure customer loyalty and repeat business.
Coordinate with logistics to ensure timely delivery of products.
Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
Ensure a thorough understanding of their needs and effective resolution of their concerns.
Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

0 to 2 years of experience
Bachelor's degree in business, pharmacy, or related field (preferred).
Ability to persuade effectively and demonstrate empathy towards customers
Fluency in Hindi is must
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.

Average salary estimate

$0 / YEARLY (est.)

min

max

$0K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs