Operations Coordinator - E-commerce

Job Summary 

The Operations Coordinator ensures smooth execution across the full supply chain—managing purchase orders,  vendor communications, logistics, and inventory planning. This role supports alignment across product development,  fulfillment, CX, and systems teams to keep operations running efficiently and accurately. 

We’re looking for someone who thrives in fast-moving environments, brings strong organizational skills and attention  to detail, and can confidently own the day-to-day mechanics of sourcing, fulfillment, and inventory workflows. This is a  key role in driving operational excellence and supporting company growth. 

Responsibilities and Duties 

Product Development & Quality Assurance 

• Coordinate cross-functional planning and resource/asset production to align development and sourcing  timelines with operational and departmental schedules to support successful product launches. • Facilitate the smooth onboarding of new products into the supply chain by validating costs, specifications,  and system readiness. 

• Negotiate supplier agreements to secure favorable pricing, production lead times, and reliability. • Develop and maintain SKU architecture, including naming conventions and classification systems, to ensure  consistency across product lines and cross-functional workflows. 

• Assist with documentation and compliance tracking for regulated product attributes (e.g., labeling, material  certifications, or safety standards). 

Supply Chain Management (SCM) 

• Coordinate the supply chain process, including vendor communication, purchase order management, and  order tracking. 

• Ensure accurate tracking and optimization of all supply chain cost components across internal systems and  vendor workflows. 

• Identify and resolve supply chain bottlenecks, sourcing disruptions, and planning inaccuracies. • Maintain effective cross-functional communication to ensure supply chain alignment across teams. • Maintain and monitor supplier KPIs through scorecards and performance tracking. 

Logistics 

• Quote, book, and track inbound and outbound shipments, ensuring competitive freight rates and on-time  delivery. 

• Ensure compliance with international shipping and import regulations, including customs documentation,  HTS codes, and country-of-origin requirements. 

• Resolve freight delays, exceptions, and delivery discrepancies through direct coordination with logistics  providers. 

• Reconcile shipment statuses, ETDs, ETAs, and payments for alignment across finance, operations, and  inventory systems. 

• Align logistics performance with supply chain goals, inventory planning, and financial reporting accuracy.

Fulfillment & Warehousing 

• Coordinate with 3PLs and internal teams to ensure timely and accurate fulfillment. 

• Implement and continuously improve scalable, efficient order flow and fulfillment processes to support  operational growth. 

• Investigate and resolve root-cause issues tied to inventory variance, fulfillment delays, or receiving errors. 

Inventory Planning 

• Monitor stock levels and reorder points to ensure timely replenishment. 

• Support inventory forecasting by analyzing sales trends and lead times. 

• Audit and maintain inventory accuracy across systems to support operational planning and reporting. • Track open POs and inbound stock to ensure timely inventory updates and visibility. • Monitor and reconcile inventory between 3PLs’ warehouse management systems and internal platforms. • Provide CX with accurate inventory insights to support clear communication of lead times and restock  timelines. 

Customer Experience (CX) 

• Act as an operational escalation point for CX-related fulfillment issues, delays, or inventory discrepancies. • Provide timely updates to CX on product availability, order status, and shipment coordination. • Collaborate with CX to improve service-level outcomes and address root causes of operational complaints. 

Operations & Process Improvement 

• Lead cross-functional operations initiatives to support business growth, product expansion, and process  improvement. 

• Develop and maintain SOPs across all operational functions to ensure clarity, consistency, and  accountability. 

• Drive continuous improvement by identifying inefficiencies, conducting root-cause analysis, and  implementing corrective actions. 

• Maintain accurate product and freight cost data to support budgeting, margin analysis, and financial  reporting. 

IT & Systems Integration 

• Coordinate maintenance of the operations tech stack, ensuring platforms (e.g., Prediko, Flexport, Shopify)  are integrated and functioning efficiently. 

• Maintain system-wide data integrity across inventory, cost, pricing, and shipment modules. • Ensure accurate and timely synchronization of key operational data across all integrated platforms. • Oversee system configurations and updates to support evolving operational requirements. • Support cross-functional teams in navigating systems and troubleshooting integration or data issues.

#LI-CP1

• 2–4 years of experience in operations, supply chain, logistics, or a related field

• Strong organizational and project coordination skills with a focus on execution and follow-through

• Ability to manage multiple workflows and timelines across teams and departments

• Comfortable working with data to support planning, tracking, and decision-making

• Clear communicator with the ability to collaborate across functional areas and external partners

• Detail-oriented, process-minded, and proactive in identifying and resolving issues

• Familiarity with inventory, order management, and cross-functional operations processes

• Eagerness to learn, adapt, and contribute to continuous improvement in a fast-paced environment