Commission Invoicing Specialist

Position: Commission Invoicing Specialist

Location: Remote

Work Schedule: US Hours timezone to start, with the possibility of flexible overtime

Hours: Full-time at 40 hours per week

Job Description:

We are seeking a highly organized and detail-oriented Commission Invoicing Specialist to manage the reconciliation and collection of commission payments from hotel partners. The ideal candidate will be responsible for overseeing the invoicing process, and managing accounts receivable. You will be working in a back-office environment, while handling basic accounting functions and communicating with hotel partners to ensure payment deadlines are met.

Key Responsibilities:

• Assist with the reconciliation and invoicing of completed jobs to ensure accuracy and timely payments.
• Escalate billing and commission issues to appropriate channels based on hotel brand specifications.
• Oversee the collection process and manage accounts receivable for hotel commission payments.
• Implement strategies to reduce past-due balances and improve overall collection rates.
• Conduct follow-up calls to collect past-due commissions, ensuring hotels understand payment options and timelines.
• Monitor and report on collection activities to senior management, highlighting trends, challenges, and successes.
• Develop and maintain relationships with representatives at hotel brands to facilitate timely collections.
• Approve and manage the write-off process for uncollectable debts, ensuring proper documentation and reporting.
• Analyze collection data to identify trends, implement improvements, and minimize outstanding balances.
• Collaborate with the accounting team to ensure accurate and timely recording of collections in financial systems.
• Provide exceptional customer service to clients and hotel partners, maintaining professional and effective communication.

#LI-CP1

• Minimum of 3-5 years of experience in invoicing, collections, accounts receivable, or a related role.
• Strong understanding of billing, invoicing, and collections processes within the hospitality or similar industry.
• Familiarity with hotel-related concepts, including "room per night" charges, taxes, and commission structures is a plus but not required.
• Excellent communication, negotiation, and follow-up skills, with the ability to manage difficult conversations and ensure timely collections.
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and reconciliations.
• Strong analytical and problem-solving skills, with the ability to identify issues and recommend effective solutions.
• High level of attention to detail, accuracy, and organizational skills.
• Ability to work independently with minimal supervision while also collaborating with team members as necessary.
• General accounting knowledge, including basic understanding of taxes and invoicing best practices.

• Competitive salary with performance-based bonuses.
• Paid time off and holidays.
• Opportunities for professional development and career growth.