IT Support

Thank you for considering the IT Support role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow.  The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.  

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. 

The Role

📍Los Angeles, CA | 💰$75,000-85,000 | Full time

We are seeking a motivated and detail-oriented IT Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to our organization’s users and assisting in the maintenance of our IT infrastructure. The IT Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent customer service. 

This position requires in-office attendance 5 days a week, our hours are 8:00 AM and 5:00 PM.

Responsibilities:

• Provide technical support for hardware, software, and network-related issues, escalating complex problems to senior team members as needed.
• Assist with device deployment and configuration using JumpCloud MDM, following established procedures and guidelines.
• Provide technical support for Google Meet video conferencing and other collaboration tools.
• Demonstrate proficiency in troubleshooting techniques for MacOS and Windows operating systems.
• Utilize the Jira ticketing system to log and track support requests, ensuring accurate documentation and timely updates.
• Assist with the management and prioritization of support tickets, adhering to established SLAs.
• Collaborate with the IT team to identify and implement IT solutions and enhancements.
• Assist with IT projects, including upgrades, migrations, and deployments, under the guidance of senior team members.
• Contribute to the development and maintenance of technical documentation and knowledge base articles.
• Proactively identify opportunities for improvement in IT support processes and procedures.
• Other duties as assigned

• 2+ years of relevant IT support experience or equivalent technical education.
• Strong understanding of IT concepts, including hardware, software, networking, and operating systems.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and adapt to changing requirements.

Preferred Qualifications

• Experience with Google Workspace, Office 365, Slack, Maya, Adobe CC, and other SAAS solutions.
• Familiarity with device management tools such as JumpCloud and/or JAMF.
• Basic knowledge of IP networking concepts.
• Experience with the Jira ticketing system.
• Positive attitude, with a willingness to take on new challenges and learn new skills.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• and more!