Modern Animal has a mission to build the future of veterinary care, together. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team! This role will flex to support across all 3 of our Austin Clinics (South Lamar, North Austin and Mueller).
Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.
What the job entails:
- Addressing general inquiries in a timely, accurate, and professional manner; empathize with and prioritize customer needs
- Communicating with customers using a variety of software tools (phones, email, computer, etc) to navigate customer accounts, research and review policies, and communicate effective solutions
- Resolving challenging customer issues, escalating appropriately when necessary
- Engaging in member communications including but not limited to travel documents, appointment booking and rescheduling, payment and billing, membership and account management
- Acting as a liaison between our in clinic team, and our clients
- Ensuring clinic cleanliness
- Staying active, to include moving and lifting packages of varying weight
- Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
- Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
- Identifying local marketing opportunities to drive regional membership growth
- Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
Why you'd be a great fit:
- At least 2 years experience in a veterinary hospital
- Exceptional verbal and written communication skills
- Passion for customer service
- Strong work ethic with an emphasis on organization
- Adaptability and open-mindedness
- Team player mentality and a friendly disposition
- Ability to anticipate the needs of veterinarians and paraprofessionals
- Willingness to grow and adapt
- Inclination to embrace change and work together to build an optimal solution for all
What you can expect from us:
- Excellent medical, vision, & dental coverage with various options to choose from
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Continuing education allowance
- Uniform allowance
- Access to behavioral and mental health services through Spring Health
- A collaborative team who has your back and will welcome you as part of our pack
The pay range for this position is $18.05 - $19.95 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.
