IT Support Specialist

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com. 

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business. 

This is a Hybrid Opportunity! You will have the power of flexibility while fostering in-person collaboration. Our hybrid model encourages employees to work in the office two / three days a week, while still providing the flexibility to work remotely for the remainder of the week. Our practices, processes, and tools are designed to support your success—whether you're connecting in-person or virtually. The Future of Work at Mitek is about balance, collaboration, and choice within our hybrid environment. 

Office location: 1043 NT Amsterdam, Netherlands.

Mitek Netherlands is seeking an IT Support Specialist for a fixed-term contract (hybrid). The role will be responsible for the implementation, maintenance, and administration of Microsoft Windows and Apple Macintosh desktops, as well as providing service support across the EU. 

• Provide tier-1 & tier-2 support to regional staff for all office related software and hardware issues. 
• Assist in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support. 
• Implement, install, configure, monitor, troubleshoot, and evaluate existing and new Microsoft Windows and Linux server operating systems, end point protection. Audio/Video equipment, unified communication systems (e.g. Zoom), print services & office security systems. 
• Integrate user workstations, including Mac workstations, with Microsoft Windows server operating systems and Active Directory.   
• Support user provisioning and terminations across directory services (AD/Cloud identity), SAAS applications & cloud services.  
• Confer with programmers, analysts, systems administrators, and users regarding current and prospective system changes and future needs.  
• Provide support to site-managed technical staff regarding system administration and usage. 
• Assists efforts of colleagues who are involved in diagnosing and correcting system related failures and performing system management activities; helps determine logical solutions to complex system administration and application problems with administrators at other locations 
• Manage office systems: Access control, Server room maintenance, Office supplies, logistics of IT shipments. 

• Problem-solving: 
• Motivated to solve issues and help fellow employees. 
• Strong attention-to-detail. 
• Able to work autonomously. 
• Good communicator: 
• Interpersonal and oral communication skills. 
• Hands-on and work well within a multi-skilled team. 
• Ability to effectively explain moderately complex technical concepts to both technical and non-technical staff. 
• Excellent spoken and written communication skills in Dutch and English.
• Good interpersonal skills: 
• Ability to establish and maintain effective working relationships with customers served and systems administration staff.  

• Associates' degree in computer science, management information systems, or a related field, accompanied by skills and knowledge typically gained through 2-4 years of relevant experience, or equivalent combination of education and experience (two years of relevant experience with Microsoft Windows server, desktop and Macintosh operating systems, Active Directory, Group Policies and TCP/IP networking may be substituted for the Associate’s degree).
• Experience in writing system documentation, system specifications/requirements, presentations, correspondence, studies, reports, and training materials. Demonstrated ability to properly develop and maintain accurate documentation. 
• Mac/Linux/Windows administrative capabilities alongside experience doing related system administrative duties such as account creation, permissions and software maintenance. 
• Willingness to expand knowledge to include Linux/UNIX systems as needed. 
• Previous experience with ticketing tools, such as ServiceNow. 

• Experience in implementing high availability Microsoft Windows servers in a high-speed network and integrating MacOS workstations with Microsoft Windows servers. 
• Experience with Virtualization / Hypervisor technology. 
• Experience with cloud technologies (e.g. AWS/Azure) and cloud migrations. 

• Ability to lift/move equipment as required, up to approximately 50 lbs/ 23 kilos. 
• Occasional after-hours emergency calls and be willing to perform maintenance outside of regular business hours, on occasion. 
• Occasional trips to Mitek office locations in the EU. 

*Please submit your CV in English.

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters.  Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!