Technical Support Engineer (Linux, Docker, Kubernetes)

Mirantis is an open cloud company that helps organizations achieve digital self determination by giving them complete control over their strategic infrastructure. The company combines intelligent automation and cloud-native expertise for managing and operating virtual machines, containers, Kubernetes, and cloud environments.

We empower developers and innovators to create extraordinary products and services by automating the discovery, integration, and operation of the best cloud and open source technologies for their unique needs.

https://www.mirantis.com/

Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis products and technologies. These technologies include but are not limited to Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, Mirantis Container Runtime and Mirantis Openstack for Kubernetes. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Sales Solution, Product Management and Engineering to represent the voice of the customer.

Mirantis’ Customer Success and Operation team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth, the Mirantis CSO team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Main Responsibilities

• Provide technical support via customer support portal, phone calls, remote sessions, and email for Mirantis Products
• Provide assistance with upgrade, configuration, troubleshooting and best practices to customers 
• Work closely with the engineering team: Report product bugs, Request new features, etc.
• Contribute to Knowledge Base for Mirantis Customers and the rest of the team.
• Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner
• Occasionally work during weekends and holidays

• Four-year college degree preferred or work history equivalent
• 4+ years software engineering experience
• Effective verbal and nonverbal communication skills in English and Japanese are required
• 1-2+ years of technical support or engineering or equivalent experience
• Strong Linux system administration skills.
• Hands on in troubleshooting distributed and large scale systems
• Good knowledge of Container technologies (Docker and Kubernetes)
• Familiarities with Cloud (AWS/Azure/GCP/Openstack) and virtualization technologies
• Ability to read and understand Python and GO code; good shell scripting skills

Nice to Have:

• Expert understanding of networking concepts and protocols
• Good knowledge of REST API.
• Good knowledge of Software-Defined Networking and Load Balancing Technologies.
• Experience with configuring, customizing, and extending Logging and Monitoring tools (Grafana, Prometheus, ElasticSearch, Kibana)
• Experience with Rook and Ceph

What does Mirantis offer you?
By joining Mirantis,

• You will be able to enjoy the freedom to work remotely from the location of your choice. 
• You will have the opportunity to join a variety of trail-blazing events as a member of the leader in the Cloud Native Industry.
• You will be empowered to show your best in your daily work with access to constant training,learning and self-development programs tailored to your needs.
• You will be able to build and expand your skill sets including but not limited to Support, Operation, Consulting and Management.
• You will be provided with a unique development plan following individuals' preferences and choices.
• You will receive a competitive compensation package with a strong benefits plan and stock options.

We are a Leader for Container Management in G2 (#2 after AWS)!