Portuguese Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Subscription-Based Services Department for one of our clients! In this Entry Level role, you will provide essential support to our Portuguese-speaking clients navigating their subscription services and benefits. Your expertise in customer service will be key to ensuring a positive experience for our valued customers.

We are looking for individuals who are customer-focused and have a passion for service excellence. If you thrive in a dynamic environment and enjoy solving problems, this could be the perfect role for you!

Responsibilities

• Assist customers in Portuguese through email, phone, and chat regarding their subscription inquiries
• Provide detailed information about subscription options, billing, and account management
• Document all client interactions accurately in our customer management system
• Collaborate with internal teams to resolve complex client issues and ensure customer satisfaction
• Gather client feedback to help improve our products and services
• Engage in ongoing training to stay informed about our family of products and services

• Fluency in Portuguese and English, both written and verbal
• Experience in customer support, particularly in subscription services or related fields
• Excellent communication and problem-solving skills
• Strong attention to detail and organizational abilities
• A proactive approach to delivering outstanding customer service
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support software and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...