Portuguese Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy is excited to present an opportunity for a Portuguese Speaking Customer Support Representative for our Client's Ride-Sharing App Department for one of our clients! In this dynamic Entry Level role, you will be the primary contact for our Portuguese-speaking users, providing them with outstanding support as they navigate our ride-sharing platform. Your fluency in Portuguese will be crucial in delivering a top-tier experience for our customers.

This position is ideal for individuals who are enthusiastic about technology and transportation and have a passion for helping others. Join our team and make a meaningful impact on the user experience as our customers embark on their journeys!

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist users with questions related to ride bookings, account management, and app features
• Document all customer interactions accurately in our support system
• Collaborate with internal teams to resolve customer issues efficiently
• Provide information and support regarding safe riding practices and user guidelines
• Gather feedback from users to help enhance the overall app experience
• Participate in training sessions to stay updated on new features and best practices

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support or a related field, especially in technology or ride-sharing
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to delivering quality service
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...