Polish Speaking Customer Support for Car Leasing & Financing Department

Mercier Consultancy is excited to announce a vacancy for a Polish Speaking Customer Support Representative in our Car Leasing & Financing Department! In this key role, you will provide essential support to our Polish-speaking clients as they navigate car leasing and financing options. Your expertise will ensure that clients receive clear guidance and assistance to make informed decisions regarding their transportation needs.

This position is perfect for individuals who are dedicated to outstanding customer service and thrive in a fast-paced environment. Join our team and help clients enjoy a smooth and efficient leasing experience!

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist clients with questions related to car leasing agreements and financing options
• Document all customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to resolve complex client issues
• Provide detailed information on vehicle options and financing terms
• Gather client feedback to help improve service offerings
• Participate in training sessions to enhance product knowledge and service skills

• Fluency in Polish and English, both written and verbal
• Previous experience in customer support, particularly in the automotive or financing sectors
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Proactive approach to ensuring customer satisfaction
• Able to manage multiple inquiries efficiently in a busy environment
• Familiarity with customer support software and systems

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...