Japanese Speaking Customer Support for Online Tech Platform Department

Mercier Consultancy is excited to announce an opportunity for a Japanese Speaking Customer Support Representative in our Client's Online Tech Platform Department! In this vital Entry Level role, you will be the primary interface for our Japanese-speaking customers, providing them with outstanding support and guidance as they utilize our cutting-edge technology platform. Your fluency in Japanese will play an essential role in fostering strong relationships and ensuring a seamless customer experience.

This position is ideal for individuals who are enthusiastic about technology and eager to assist users in navigating our platform. Join our innovative team and make a meaningful impact in the world of online tech!

Responsibilities

• Respond to customer inquiries in Japanese via email, phone, and chat
• Assist users with questions regarding platform features, account management, and troubleshooting
• Accurately document customer interactions and solutions in our CRM system
• Collaborate with internal teams to resolve technical issues and enhance user satisfaction
• Provide clear guidance on using the platform effectively
• Collect user feedback to inform improvements and update services
• Participate in ongoing training to stay current with product developments

• Fluency in Japanese and English, both written and verbal
• Previous experience in customer support, ideally in the tech industry
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A customer-centric mindset with a passion for providing quality service
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...