French Speaking Customer Support Online iGaming Department

Mercier Consultancy is pleased to announce an opening for a French Speaking Customer Support Representative in our Online iGaming Department! In this vital role, you will serve as a key contact for our French-speaking clients, helping them with inquiries related to their gaming experiences, account management, and promotional offers. Your primary goal will be to provide outstanding customer service and ensure each client has a rewarding experience.

This position is ideal for individuals who are passionate about the iGaming sector and dedicated to assisting customers with a friendly and professional approach. You will work alongside a talented team, responding to customer needs, troubleshooting issues, and contributing to a vibrant gaming community. If you have strong communication skills and a customer-focused mindset, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in French via phone, email, and live chat
• Assist clients with issues related to accounts, game rules, and promotions
• Document all customer interactions thoroughly in our support systems
• Work collaboratively with the marketing team to share information about active promotions
• Resolve disputes with professionalism and escalate matters when needed
• Maintain knowledge of gaming trends and compliance regulations
• Enhance customer loyalty and satisfaction through exemplary service

• Fluency in French and English, both written and spoken
• Experience in customer support, preferably within the iGaming or online gaming industry
• Excellent verbal and written communication abilities
• Detail-oriented with strong analytical and problem-solving skills
• Able to perform well in a fast-paced and changing environment
• Demonstrated capability to effectively address customer inquiries and concerns
• Knowledge of iGaming platforms and industry regulations is advantageous

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...