French Speaking Customer Support for Mobile Banking Services Department - job 1 of 2

Mercier Consultancy is pleased to announce an opening for a French Speaking Customer Support Representative for our client's Mobile Banking Services Department! In this pivotal junior role, you will provide exceptional customer support to our French-speaking clients as they navigate our mobile banking services. Your expertise will help ensure that our clients have a seamless and positive banking experience.

This position is ideal for individuals who are enthusiastic about technology and finance, and who excel in providing customer service. If you are proactive, detail-oriented, and fluent in French, we invite you to be part of our dedicated team!

Responsibilities

• Respond to customer inquiries in French through phone, email, and chat
• Assist customers with questions related to mobile banking features and functionality
• Accurately document customer interactions and resolutions in our CRM system
• Work collaboratively with internal teams to resolve complex client issues
• Provide information about banking products and services
• Gather client feedback to improve our mobile banking offerings
• Engage in training to stay updated on mobile banking technologies and best practices

• Fluency in French and English, both written and verbal
• Previous experience in customer support, ideally in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer service and satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with mobile banking applications and technology

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...