French Speaking Customer Support for Logistics & Shipping Department

Mercier Consultancy is seeking a dedicated French Speaking Customer Support Representative to join our Client's Logistics & Shipping Department! In this vital Junior role, you will become the first point of contact for our French-speaking clients, providing expert assistance and support related to their logistics and shipping needs. Your fluency in French will allow you to effectively communicate and ensure a smooth customer experience.

This position is ideal for those who are passionate about customer service and thrive in a fast-paced environment. You will play a key role in resolving inquiries and problems, ultimately contributing to the efficiency of our logistics operations.

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with questions regarding shipping procedures, rates, and tracking
• Document client interactions and resolutions accurately in our CRM system
• Collaborate with logistics teams to resolve complex client issues
• Provide detailed information on service options and shipping solutions
• Gather client feedback to help improve our service delivery
• Engage in continuous training to keep up-to-date with logistics processes and systems

• Fluency in French and English, both written and verbal
• Previous experience in customer support, preferably in logistics or shipping
• Excellent communication and interpersonal abilities
• Strong problem-solving skills and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with logistics software and customer support tools

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...