French Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy is proud to announce an exciting opening for a French Speaking Customer Support Representative in our Food Delivery Service Department for one of our clients! In this vital entry level role, you will be responsible for assisting our French-speaking customers with their food delivery inquiries, providing them with the support they need to ensure a smooth and enjoyable experience.

If you are passionate about customer service and enjoy helping others, this position is a fantastic opportunity for you. You will interact with clients to resolve issues, answer questions, and make their food delivery experience as seamless as possible.

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with questions regarding orders, delivery times, and menu selections
• Document customer interactions and solutions accurately in our CRM system
• Work closely with delivery teams to resolve any issues that may arise
• Provide updates to customers regarding their orders
• Gather feedback from customers to aid in service improvements
• Participate in training sessions to stay updated on our offerings and procedures

• Fluency in French and English, both written and verbal
• Previous experience in customer support, preferably in the food delivery or logistics sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...