Dutch Speaking Customer Support for Food Delivery Service Department - job 1 of 2

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Food Delivery Service Department for one of our clients! In this dynamic entry level role, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries, ensuring a seamless food delivery experience, and providing the highest standards of service.

This position is ideal for individuals who are passionate about customer service and enjoy working in a vibrant environment. If you thrive on helping others and have an interest in the food industry, we invite you to apply!

Responsibilities

• Handle customer inquiries in Dutch via phone, email, and chat
• Assist customers with questions related to orders, delivery status, and menu options
• Accurately document customer interactions and resolutions in our CRM system
• Collaborate with internal teams to address and resolve any service or delivery issues
• Provide customers with guidance on best practices for using our food delivery app
• Gather feedback from customers to help improve services and offerings
• Engage in training to stay updated on promotions, services, and app features

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, ideally in the food service or hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to providing outstanding service
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support tools and systems

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...