Spanish Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Agent to join our Food Delivery Service Department. In this dynamic role, you will be the voice of our food delivery service, providing top-notch assistance to customers as they navigate our platform. Your fluency in Spanish will be crucial in addressing inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced environment. If you are passionate about the food industry and love helping people, we would love for you to join our team!

Responsibilities

• Assist customers via phone, email, and chat in Spanish regarding food delivery inquiries and service-related issues.
• Help users place orders, track deliveries, and address payment questions.
• Provide information about promotions, service areas, and menu options to enhance customer experience.
• Document and maintain accurate records of customer interactions for quality assurance.
• Work with delivery personnel to resolve logistical issues promptly and efficiently.
• Stay updated on the latest trends in the food delivery industry and our service offerings.
• Gather customer feedback to improve service quality and user satisfaction.

• Fluency in Spanish and English, both written and spoken, is required.
• Experience in customer support, particularly in food service or delivery, is preferred.
• Excellent communication skills with a strong customer focus.
• Ability to handle multiple inquiries and resolve issues in a timely manner.
• Proficiency with customer service tools and online platforms.
• A genuine interest in the food industry and passion for helping others.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...