German Speaking Customer Service Representative - Work From Home In Greece - job 1 of 2

Mercier Consultancy is seeking a dedicated German Speaking Customer Service Representative to join our team, working from the comfort of your home in Greece! This remote position allows you to provide exceptional customer support to our German-speaking clientele, addressing their inquiries and concerns effectively. If you are motivated, have excellent communication skills, and want to be part of a supportive and dynamic environment, we want to hear from you!

Responsibilities

• Deliver outstanding customer service in German through multiple channels, including phone, email, and live chat.
• Assist customers with inquiries related to our products and services, ensuring they receive accurate and timely information.
• Handle and resolve customer complaints and issues efficiently while maintaining professionalism.
• Document customer interactions thoroughly and provide feedback for service enhancement.
• Collaborate with team members to share best practices and improve overall service delivery.
• Stay informed about company offerings and promotions to provide accurate information to customers.
• Engage in continuous training to enhance product knowledge and customer support skills.

• Fluent in German and English, with strong verbal and written communication skills.
• Previous experience in customer service is preferred, but a positive attitude and willingness to learn are essential.
• Excellent problem-solving skills and a customer-centric approach to interactions.
• Ability to work independently and manage time effectively in a remote environment.
• Basic computer proficiency and experience with customer service tools.
• Strong desire to contribute to a supportive team and provide exceptional customer experiences.
• Willingness to work flexible hours, including evenings and weekends, as required.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...