Dutch Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is looking for a Dutch Speaking Customer Support Agent to join our Subscription-Based Services Department. In this crucial position, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries regarding subscription services, account management, and any technical issues they may face. Your expertise in Dutch communication will be vital in ensuring a positive experience for our users. If you are driven, customer-oriented, and have a passion for service excellence, we encourage you to apply!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch regarding subscription services.
• Assist users with account setups, billing inquiries, and subscription modifications.
• Provide detailed information about service features, promotions, and troubleshooting assistance.
• Accurately document customer interactions to help identify service improvement opportunities.
• Work closely with internal teams to resolve customer issues promptly and efficiently.
• Remain informed about updates in subscription services and industry trends.
• Collect feedback from customers to improve the overall user experience.

• Fluency in Dutch and English, both written and verbal, is essential.
• Previous experience in customer support, particularly with subscription-based services, is preferred.
• Strong communication skills with a customer-focused approach.
• Able to troubleshoot problems and provide efficient solutions.
• Proficiency with customer service tools and digital platforms is advantageous.
• Detail-oriented with the ability to handle multiple tasks simultaneously.
• Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...