Dutch Speaking Customer Support for Luxury & High-End Brand Retail Department

Mercier Consultancy is pleased to announce an exciting opportunity for a Dutch Speaking Customer Support Agent in our Luxury & High-End Brand Retail Department. In this prestigious role, you will provide exceptional customer service to our esteemed clientele, assisting them with inquiries regarding our luxury products, order processing, and brand-specific services. Your fluency in Dutch will enable you to communicate effectively with our customers, ensuring a tailored and memorable shopping experience. If you have a passion for luxury retail and are dedicated to delivering unparalleled service, we want you on our team!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch regarding luxury brand products and services.
• Assist customers with order placements, tracking, and returns while maintaining high service standards.
• Provide detailed information about product features, availability, and brand heritage.
• Document customer interactions accurately to maintain high-quality service and customer satisfaction.
• Collaborate with internal teams to address and resolve complex customer issues promptly.
• Stay informed about industry trends, luxury product offerings, and brand promotions to enhance customer experience.
• Gather feedback from customers to drive improvements in service and product offerings.

• Fluency in Dutch and English, both written and verbal, is essential.
• Experience in customer support, preferably in luxury retail or high-end brands, is a plus.
• Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding service.
• Ability to handle multiple inquiries while maintaining a high level of attention to detail.
• Familiarity with customer service software and e-commerce platforms is advantageous.
• A customer-centric mindset, with a passion for luxury products and brand loyalty.
• Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...