Dutch Speaking Customer Service For Video Streaming Service - Remote In Greece

Mercier Consultancy is excited to offer a remote opportunity for a Dutch Speaking Customer Service Agent for a leading Video Streaming Service. Based in Greece, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries related to their subscriptions, content availability, and technical issues. You will play a crucial role in enhancing the customer experience by ensuring that users can maximize their enjoyment of our streaming platform. If you are a tech-savvy individual with a passion for entertainment and excellent communication skills, we would love to have you on our team.

Responsibilities

• Deliver outstanding customer support in Dutch for users of the video streaming service.
• Assist customers with account setup, subscription inquiries, and content-related questions.
• Troubleshoot technical issues and guide users through solutions effectively.
• Provide information on new features, content releases, and promotions.
• Document customer interactions and feedback to improve service quality.
• Collaborate with technical teams to resolve complex issues and enhance the platform.
• Stay informed about latest trends in streaming technology and entertainment.

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, particularly in the technology or entertainment sector preferred.
• Strong communication skills with a focus on customer satisfaction.
• Technical aptitude to assist customers with issues related to video streaming services.
• Experience with customer service software or ticketing systems is an advantage.
• Detail-oriented with excellent problem-solving capabilities.
• Ability to work independently and manage remote tasks effectively.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...