Dutch Speaking Customer Service Agent Automotive - Remote In Greece - job 1 of 3

Mercier Consultancy is seeking a Dutch Speaking Customer Service Agent to join our Automotive team, working remotely in Greece! In this vital role, you will provide exceptional customer support to Dutch-speaking clients in the automotive sector. You'll assist with inquiries, resolve issues, and ensure a high-quality service experience. If you have a passion for automobiles and a knack for customer service, this is the perfect opportunity for you!

Responsibilities

• Respond to customer inquiries in Dutch related to automotive products and services via phone, email, and chat.
• Provide precise information about vehicle specifications, maintenance services, and booking procedures.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Document interactions with customers and maintain organized records.
• Collaborate with the automotive team to streamline processes and improve customer service.
• Stay informed about industry trends and best practices to provide knowledgeable support.
• Collect customer feedback to identify areas for improvement and enhance service quality.

• Fluency in Dutch and English, both spoken and written.
• Prior experience in customer service, especially in the automotive industry, is a plus.
• Outstanding communication and interpersonal skills.
• Ability to handle complex customer inquiries and complaints professionally.
• Familiarity with automotive products and services is beneficial.
• Competence in using customer service software and communication tools.
• Capable of working independently in a remote environment while managing time effectively.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...