Dutch or Flemish Speaking Customer Service Agent - 1400 Net Per Month - Remote

Mercier Consultancy Bulgaria is on the hunt for a Dutch or Flemish Speaking Customer Service Agent to join our remote team. This position offers a competitive salary of 1400 net per month, making it an attractive opportunity for individuals passionate about providing excellent customer support. As a key member of our customer service team, you will be responsible for engaging with Dutch-speaking clients, addressing their inquiries, resolving issues, and ensuring a high level of service delivery. If you are looking for a remote position where you can utilize your language skills and contribute to a growing company, we want to hear from you!

Responsibilities

• Handle incoming customer inquiries in Dutch or Flemish via phone, email, and chat.
• Provide clear and accurate information about our services and products.
• Resolve customer issues promptly and efficiently, ensuring a positive experience.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other team members to enhance service protocols and customer satisfaction.
• Participate in training sessions to stay up-to-date on products and service improvements.
• Identify trends and report recurring issues to management for proactive solutions.

• Fluency in Dutch or Flemish and English is essential.
• Prior experience in customer service or a similar role is preferred.
• Strong communication skills, both written and verbal.
• Problem-solving capabilities and a positive attitude towards customer feedback.
• Proficient in using customer service software and communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• Flexibility to adjust to varying work schedules as necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( for Bulgaria )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...