Customer Service Representative (French-speaking) - Streaming Platform

Mercier Consultancy is thrilled to announce an opening for a French-speaking Customer Service Representative focused on our streaming platform. In this exciting role, you will be the voice of our company for French-speaking customers, providing exceptional support and guidance related to our digital entertainment services. If you are passionate about customer service and the world of streaming, we invite you to join our dynamic team!

Responsibilities

• Deliver outstanding customer service in French through various channels, including phone, email, and chat.
• Assist customers with their inquiries regarding streaming services, content availability, and subscription management.
• Resolve customer issues and complaints effectively while ensuring a positive experience.
• Document customer interactions and feedback for reporting and service improvement.
• Collaborate with internal teams to ensure that customer needs are met and expectations exceeded.
• Stay updated on the latest content offerings and platform features to provide accurate information to customers.
• Participate in training sessions to refine your skills and enhance product knowledge.

• Fluency in French and English, with excellent communication skills, both verbal and written.
• Previous experience in customer service is preferred, particularly in the streaming or entertainment industry.
• Strong problem-solving skills and a passion for delivering a great customer experience.
• Able to work effectively in a team environment while managing individual responsibilities.
• Familiarity with customer service software and basic computer skills.
• Eagerness to learn about the streaming industry and contribute to team success.
• Flexibility to work varied shifts, including evenings and weekends, as required.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...