Merchant POS Support Manager

Job Summary

A company is looking for a Merchant POS Technical Support Manager.

Key Responsibilities

• Create a motivational culture that empowers employees to provide exceptional service
• Enforce quality assurance standards to exceed customer expectations
• Develop and coach staff for continuous growth and improvement

Required Qualifications

• High School Diploma or equivalent required; some college preferred
• 2+ years of call center technical support experience for Merchant payments
• 2+ years of technical support leadership experience
• Ability to adapt quickly to change and handle stress effectively
• Excellent PC skills, particularly in advanced MS Office (Word and Excel)