Enterprise Implementation Manager

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Oursuite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next Enterprise Implementation Manager to join our Implementation Team.  Reporting to the VP, Customer Experience, you’ll be supplying the Implementation Team with the extra bandwidth and leadership to coordinate enterprise-level implementations and keep projects within scope and moving along smoothly.   

A day in the life as an Enterprise Implementation Manager: 

• Own the implementation process – head the implementation of complex, multi-community, enterprise level projects and develop comprehensive project plans for enterprise rollouts, outlining milestones, resource requirements, and risk mitigation strategies 

• Oversee stakeholder relationships – serve as the primary contact for executive level stakeholders and build trust relationships with senior leaders through aligning strategic objectives with implementation goals 

• Assure ongoing project success – Ensure implementation plans are tailor-made for customers, provide transparent, clear, and timely status updates to stakeholders throughout the project lifecycle, and monitor KPIs to ensure measures of success are met 

• Collaborate cross-functionally – Gather feedback and collaborate with Product to prioritize feature enhancements based on customer needs 

• Be a leader – act as a mentor to the implementation specialists and identify process improvements across the Implementation team by providing actionable insights to support ongoing optimizations 

• Seek growth opportunities – Own the full scope of Enterprise Implementation with the forethought of launching for success as the client relationship deepens and expansion opportunities unfold. 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of Enterprise-level software implementations 

• I gained my knowledge through 5-7 years of direct experience of customer implementations and/or onboarding projects within a SaaS environment  

• I have experience in delivering training with a highly complex product 

• I have my PMP or CAPM 

• I have in-depth knowledge of MealSuite products or highly complex and customizable SaaS products with comparable functionality 

• I’m familiar with Microsoft 365 and Customer Management Systems, like Planhat or other related software 

• I’m exceptional at multitasking and managing a high project workload in a fast-paced environment, effectively prioritizing and managing my time efficiently and effectively 

• I have a proven ability to communicate clearly and effectively, with a track record of building strong relationships and a professional rapport with executive stakeholders and customers 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA 

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 

• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 

• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located in Cambridge up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.