Amerex - Customer Support Intern

Quality is Behind the Diamond. Since 1971 our mission has gone beyond a corporate tagline—it has been the driving force behind every decision we make. It continues to guide the products we create and the services we provide. Each team member collaborates to develop solutions that protect property and save lives. 

We tackle challenges head-on and innovate with passion. If you're looking to build a rewarding career that makes a real difference, join us and reflect the commitment of our dedicated team. Together, we can save lives and uphold the highest standards of quality. 

Every position is rooted in a culture that aligns with eight guiding principles: Teamwork, Excellence, Communication, Leadership, Environment, Safety, Accountability, and Trust. These principles serve as a compass, offering personal guidance to navigate daily work situations. 

These core beliefs are the foundation of the McWane Corporation. Our unwavering commitment to the McWane Way ensures positive outcomes for both our company and the communities we serve.  

We are looking for an enthusiastic and detail-oriented Summer Intern to assist in various administrative tasks as we prepare for the 2nd phase launch of our new webstore. The intern will play a crucial role in supporting cross-functional teams in gathering key data, creating web content, and performing competitive analysis to ensure a smooth launch. This position provides an excellent opportunity to gain hands-on experience in e-commerce, data analysis, and webstore operations.

Essential Duties and Responsibilities

• Data Mining for International Customer Information:
• Assist in identifying and mining customer data from existing web-based platforms for international formatting of postal addresses and related logistic data.
• Creating Webstore Links for Product Details:
• Collaborate with the product team to gather relevant product information (images, descriptions, prices, etc.).
•  Create and update webstore product links with accurate product details for the launch.
• Ensure links are properly formatted and tested for functionality across different browsers and devices.
• Enhancing Product Dimensions Data:
• Work with the product team to validate and enhance product dimensions (e.g., sizes, weights, measurements).
•  Help identify any discrepancies or gaps in current product data.
• Ensure that product information is correctly uploaded to the webstore for an optimal customer shopping experience.
• Competitive Analysis:
• Conduct research on key competitors’ e-commerce sites, products, pricing, and strategies.
• Prepare reports outlining competitor strengths and weaknesses to help guide the webstore’s launch strategy.
• Analyze trends in the e-commerce industry to support data-driven decision-making.
• Administrative Support:
• Assist the customer support and marketing teams in managing project timelines and deliverables.
• Help organize meetings, maintain documentation, and track project milestones related to the webstore launch.
• Provide general administrative support to ensure that all aspects of the webstore launch are on track.

• Currently pursuing a degree in Business, Marketing, Data Analytics, E-Commerce, or a related field.
•  Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Basic understanding of e-commerce platforms and web technologies (preferred).
• Ability to work independently and as part of a team in a fast-paced environment.
•  Excellent communication and organizational skills.

Learning Outcomes:

• Gain experience in e-commerce operations and webstore management.
• Develop skills in data mining, analysis, and presentation.
•  Learn best practices in cross-functional team collaboration during a major product launch.
• Understand competitive research and how it informs business decisions

This internship is an excellent opportunity for someone looking to dive into the world of e-commerce, product management, and web development with hands-on experience in a real-world, fast-paced environment.

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.