Global Technology, Project Manager, Project Management

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Global Technology, Project Manager, Project Management

• 110 N Carpenter St, Chicago, IL 60607, USA
• Full-time
• McDonald's Office Location: MHQ

Company Description

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization to deliver on the strategic objectives of Delivery, Digital, and Drive Thru through technology, and improving the customer, crew, and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of brand-new opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management office, and vendor management efforts.

The Manager, Project Management role reports to the Sr. Manager or Director role within the broader remit of the Program Management Office. This role leads and advises projects that are highly cross-functional and sophisticated using different development methods which often require considerable resources and high levels of functional integration.

Accountabilities & Responsibilities:

• Handle project plans, roadmaps and execution to achieve the project goal using various development methods (i.e. Agile, Waterfall)
• Collaborate with business partners on the creation, execution, and maintenance of Deployment/Testing and Activation project plans.
• Handle project changes using appropriate verification techniques to keep the project on track.
• Measure project performance using appropriate tools and techniques to supervise the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all partners.
• Align collaborators and team members through clear communication of project status, achievements, risks, and issues through regular status reports and meetings.
• Work to implement approved actions and workarounds to mitigate risks.
• Document risks, assumptions, and constraints demonstrating historical data and guide judgment in order to understand project limitations and seamless execution.
• Support business partners objectives, such as facilitating and running meetings, creating meeting actions, coordinating and running group activities (e.g. whiteboards, working sessions, stand-ups), connecting them with other SMEs across functions to ensure alignment.
• Leverage knowledge of and experience with the following:
• Accountable for handling projects using various development methods (i.e. Waterfall, Agile) with moderate risk. Leads budget and advises activities of the project teams.
• Executes vital charters, templates, tools and associated PMO artifacts depending on the project.
• Leverage shared services on technology and market-activation delivery model and best practices.
• Support and ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC and ADLC.
• Execute strategy for function.
• Address difficult problems impacting a project; identify ways to improve business partner needs.
• Helpful BEST characteristics:
• Curiosity: Demonstrates self-awareness and a genuine desire to learn.
• Resilience: Is flexible and adapts quickly and easily to new, changing, or ambitious conditions.
• Accountability: Delivers high-quality work and identifies opportunities for efficiency.
• Teamwork: Optimally communicates; networks and influences others to plan, prioritize, and get work done across teams.
• System Alignment: Actively learns about the business and positively influences others in pursuit of common goals and ways of working.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860-$143,900 per year.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• 3-5 years of experience required, with a background in handling corporate and large-scale global projects.
• Demonstrates as a deep Subject Matter Authority (SMA) in Project Management process and tools (e.g., Planview, MS Suite (i.e., Project, PowerPoint, Word), JIRA, Trello, or similar tools).
• Experience communicating optimally with all organizational levels, both written and verbal.
• Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
• Ability to work under tight deadlines handling multiple key business priorities and stakeholders.
• Experience using Jira and Confluence, demonstrating ticket progress and status to supervise project back to project plan. Understand & leverage McDonald’s Product Org’s ways of working (e.g. Program Increment planning)
• Ability to help business partners navigate McDonald’s organization (e.g. helping the Implementation team navigate the McD Global Tech org)
• Project budgeting/costing expertise.
• Ability to tackle sophisticated problems in a fast-paced and dynamic environment
• Strong understanding of a variety of technology solutions.
• Experienced with dev/ops principles.
• Bachelor’s degree in related field required: Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.