Director, IT Operations and Services

The Director of IT Operations and Services will spearhead the seamless delivery of critical IT services across the organization, including ERP systems, applications, infrastructure, and service desk operations. This strategic role involves not only shaping and driving an effective outsourcing strategy but also cultivating strong vendor relationships to ensure optimal performance and adherence to service-level agreements. The Director will oversee IT operational budgets, champion continuous improvement initiatives, and inspire innovation to elevate business operations. With a forward-looking approach, this leader will play a pivotal role in building a high-performing team, fostering collaboration, and steering the IT function to deliver value and excellence.

• Outsourcing Strategy: Develop and implement a comprehensive outsourcing strategy that aligns with organizational goals, ensuring the optimization of IT operations and services.
• Vendor Management: Establish strong vendor relationships, contracts, and actively monitor vendor performance to ensure adherence to SLAs and contractual obligations. Proactively address gaps and drive accountability through structured reviews and performance metrics.
• Service Delivery: Oversee the delivery of IT services, ensuring they are effective, efficient, and tailored to support business objectives. Continuously assess service quality and implement enhancements as needed.
• Budget Management: Manage and analyze the IT operations budget, identifying cost-saving opportunities while maintaining resource efficiency and ensuring alignment with strategic priorities.
• Continuous Improvement: Lead initiatives to foster continuous improvement across all IT services and operations. Partner with internal stakeholders to identify opportunities for increased efficiency and value delivery beyond current standards.
• Innovation: Champion technological innovation to enhance IT service delivery, identifying emerging trends and integrating them to improve organizational processes and business operations.
• Team Leadership: Support the growth of IT professionals by mentoring and developing the team. Strategically build a team to transition from tactical execution to managerial oversight, cultivating a culture of excellence and collaboration.

• Education: A Bachelor's degree in Information Technology, Computer Science, or a related field is required. A Master's degree in a relevant discipline, such as Business Administration or Technology Management, is highly preferred.
• Experience: Demonstrated success in IT operations and service management roles with at least 10 years of progressive experience. Proven expertise in developing and managing outsourcing strategies, vendor relationships, and service delivery in complex environments.
• Leadership Skills: Exceptional leadership and team-building capabilities with experience mentoring and developing IT professionals. Adept at fostering collaboration, driving accountability, and creating a high-performing team environment.
• Technical Acumen: Strong knowledge of IT systems, infrastructure, and applications. Familiarity with modern IT trends, technologies, and service management frameworks.
• Strategic Thinking: Ability to align IT services with business objectives through strategic planning and execution. Skilled in identifying opportunities for innovation and driving continuous improvement.
• Analytical Abilities: Strong problem-solving skills with a data-driven and solutions-oriented approach. Experienced in managing budgets, resource allocation, and cost-effective strategies.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders. Skilled in influencing and negotiating with internal and external partners.
• Preferred Experience: Hands-on experience in driving digital transformation initiatives, cloud service management, or other modern IT practices is a plus. Proficiency in managing IT operations in a fast-paced, dynamic environment is highly desirable.

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].