Provider Relationship Manager

ABOUT MAPLE 

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

We’re hiring a Provider Relationship Manager to help shape and elevate the experience of the physicians and nurse practitioners who deliver care through Maple.

In this role, you’ll lead the charge in levelling up the provider experience by implementing programs, creating connection points, and driving initiatives that ensure they feel supported, inspired, and proud to partner with us.

You are a strong communicator, relationship builder, and natural connector. You know how to create meaningful touchpoints and understand the importance of trust, consistency, and empathy in every interaction. You’re energized by creating experiences that make people feel valued, and you’re ready to build something impactful from the ground up. 

• Build and grow trusted relationships with our healthcare providers. Be their go-to point of connection and own the programs that support their success.
• Implement and execute engagement initiatives that drive connection and belonging.
• Own and evolve our provider onboarding process, ensuring every new provider has a seamless, supportive, and inspiring start.
• Champion process improvements that remove friction, scale impact, and strengthen the provider experience.
• Collaborate across teams to create a unified, intentional provider journey from first touchpoint to long-term engagement.
• Be a voice for providers internally—surface insights, advocate for their needs, and turn feedback into meaningful change.

• 3+ years of experience in roles involving stakeholder management—this could include client success, community management, healthcare operations, or vendor/partner relationship management.
• Proven ability to build strong, trust-based relationships with stakeholders, whether internal or external.
• Excellent verbal and written communication skills, with the ability to engage various audiences.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Curious, proactive, and forward-thinking, with a relentless focus on continuous improvement.
• Comfortable with ambiguity and motivated by purpose-driven work.

• We are a team: We’re team Maple. We’re better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one.
• We can do big things: We’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals.
• We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.
• We get better every day: We never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services.
• We’re all the way in: We’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.

• Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
• Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
• Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
• Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
• Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
• Destination5: work internationally in eligible countries for up to 5 days per year.
• Retirement savings plan: invest in your future with our group retirement savings plan.
• Branch out budget: $1,000 annually to pursue professional development and fuel your growth.

• Job type: Full-time
• Hiring manager: Manager, Provider Network Operations
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
• Start date: June 2025
• Vacation: 3 weeks