Mandarin-Speaking Student Success Manager

Job Summary

A company is looking for a Customer Success Manager (Mandarin-speaking).

Key Responsibilities

• Act as a liaison between parents and the education team, ensuring clear communication and alignment on education strategies
• Provide technical support and address programmatic concerns for families, facilitating smooth service delivery
• Monitor student progress and engagement, coordinating meetings and ensuring timely responses to parent inquiries

Required Qualifications

• Bachelor's degree minimum, preferably from a US/UK university
• Professional fluency in Mandarin
• Experience in customer service and parent liaising, preferably in an educational context
• Knowledge of education systems and university admissions is advantageous
• Familiarity with mentoring, coaching, or youth development is a plus