Manager of Technical Strategy

Job Summary

A company is looking for a Manager of Technical Strategy and Success to lead a team of Technical Strategist CSMs.

Key Responsibilities

• Lead and mentor a team of Technical Strategist CSMs to deliver measurable business outcomes and technical guidance
• Act as a trusted advisor to customers, driving adoption of solutions and maximizing value realization
• Collaborate with Sales and cross-functional teams to influence product roadmap and enhance customer engagement

Required Qualifications

• 10+ years of experience in Customer Success, Solution Consulting, or Technical Strategy within the SaaS industry
• 3-5 years of leadership experience managing high-performing teams
• Proven expertise in the customer data space, particularly in CDP, martech, or data platforms
• Strong understanding of AI applications for customer data and marketing efficiency
• Ability to operate at both executive-level strategy and technical solutioning detail