Program Specialist, Coordination & Operations

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role:

Lyra is seeking a Program Specialist to join the Workforce Transformation team. This role offers the unique opportunity to oversee the operational processes that ensure the quality of our live educational events, lead the growth of our presenter team, and contribute to the development of evidence-based learning content. The ideal candidate will have extensive experience with the coordination, management, and scaling of live learning programs as well as previous experience on-boarding and training event facilitators, tailoring wellness and/or mental health content for lay audiences, and collaborating effectively and efficiently with stakeholders and cross-functional partners. 

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

• Oversee the coordination of live educational events, including customer communications, staffing, and delivery
• Manage a small team responsible for event scheduling 
• Maintain systems and processes to enhance the efficiency of event delivery and ensure quality 
• Assist with customizing psychoeducational training content and written materials to audience needs based on industry, role, and/or social identity    
• Partner closely with Program Managers to recruit, train, evaluate and oversee educational staff
• Partner closely with Operations Team to design new and optimize existing operational and quality assurance processes for timely and accurate service delivery
• Ensure compliance with contracting, accounting, and legal processes, including contract workflows, invoicing, and revenue tracking systems
• Troubleshoot problems related to aforementioned processes and systems, independently and efficiently

• Bachelor’s degree with 5+ years previous experience with developing, coordinating and managing live training and educational events
• Previous experience in internal operations and external customer facing roles
• Experience with L&D related to wellness, mental health, or health care
• Highly organized, resourceful, self-starter able to multitask and work efficiently in environments where priorities change to meet operational needs 
• Ability to innovate and creatively propose solutions, increase efficiency, and solve problems in a highly collaborative manner 
• Exceptional communication skills and demonstrated ability to work successfully on cross functional teams
• Familiarity with commonly used webinar and virtual event platforms (e.g., Zoom), Salesforce, and Asana

• Advanced training in clinical or counseling psychology, marriage and family therapy, counseling, clinical social work, or organizational development 
• Professional experience working with external stakeholders as a consultant on mental health and/or organizational behavior 
• Experience with:
• Live training, events management, and operations for Fortune 500 companies or large corporate training/organizational development groups
• Wellness, mental health, and/or healthcare content creation for lay audiences 
• Tailoring psychoeducational content to based on the needs of a diverse workforce including specific needs related to industry, role, and/or social identity
• Evaluating and providing supportive, constructive feedback to clinicians, facilitators or instructors
• Knowledgeable of quality improvement and program evaluation best practices 
• Strong analytical (Excel/Tableau) and project management skills (Asana)

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."